Privacy and Cookie Policy
Version: 1.1 – 28th of March 2022
This is the privacy statement of the private company with limited liability Ivory Studio B.V., located at Edisonbaan 14 in Nieuwegein and registered with the Chamber of Commerce under number: 66254949. For the use of our website, services and software, information is collected and stored about visitors and users. Ivory Studio B.V. is responsible for the careful protection of your personal data. In this privacy statement we explain which data we process, why and how we protect it.
Personal data
We process your personal data because you use our services and / or because you provide this data to us yourself. Below you will find an overview of personal data that we may process, depending on which service you use.
- Name and address details
- Telephone number
- Email address
- IP address
- Location data
- Information about your activities on our website
- Bank account
- Other personal data that you actively provide, for example by creating a
profile on this website, in correspondence and by telephone
General purpose of the processing
We process personal data for the following purposes:
- To handle your registration and/or payment after you have purchased a product or service.
- To be able to call or email you if this is necessary to perform the service you have purchased.
- To provide goods and services that you have purchased.
- To inform you about (changes to) our services and products that you have
previously purchased. You can always unsubscribe via a link in the mail. - To send the newsletters and mailings you subscribed to.
- To create an account for you after you have registered yourself.
- To tailor our range of products and services to your preferences based on
your surfing behaviour.
Retention periods
Personal data may not be stored longer than necessary. The retention period depends on the purpose for which we received or collected the data and on any legal obligations to retain data. If you have any questions about this, you can contact support@ivorystudio.net.
Sharing of personal data
We share your personal data with third parties if this is necessary for the performance of the service and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to guarantee the same level of security and to safeguard the confidentiality of your data. We use the following vendors that process personal data on behalf of Ivory Studio, each of whom has agreements that are compliant with the requirements of the EU General Data Protection Regulation (GDPR): Golden Value, Facebook, Google, Hotjar, Jira, LinkedIn, Office 365, Scalia, Sendgrid, Slack, Zoho One and GA connector.
Your rights
You have the right to access the data that we process (or have processed) and that relate to you as a person or can be traced back to you. Do you want access to the data that Ivory Studio processes about you? Please contact support@ivorystudio.net. Here it’s possible to create a ticket for the helpdesk and request for access, modification, export and/or deletion.
Security
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We have taken the following measures to protect your personal data:
- Servers and devices of our employees are equipped with the latest updates and security software, such as a firewall.
- We only send your data via secure internet connections (SSL/TLS). You can see this in the address bar ‘https’ and the padlock.
- All Ivory Studio employees who have access to personal data are trained in the careful handling of your data.
- DKIM and SPF are internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.
Cookies and similar technologies
A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. On your first visit to our website, we have already informed you about these cookies and we have asked your permission for their placement. Below you will find an overview of all cookies used by Ivory Studio:
Website cookies (“Visitors”)
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| gaconnector2_id | GA Connector | Used to connect _ga to Zoho | Local Storage |
| _hjIncludedInSessionSample | Hotjar | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit. | 30 minutes |
| _hjAbsoluteSessionInProgress | Hotjar | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 minutes |
| _hjIncludedInPageviewSample | Hotjar | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit. | 30 minutes |
| _hjFirstSeen | Hotjar | This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. | 1 day |
| _hjid | Hotjar | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | 1 year |
| _hjTLDTest | Hotjar | Detects the SEO-ranking for the current website. This service is part of a third- party statistics and analysis service. | Session |
| bscookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | |
| lang [x2] | Remembers the user’s selected language version of a website | Session | |
| lidc | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 1 day | |
| bcookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | |
| UserMatchHistory | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | 29 days | |
| NID | Contains a unique ID used to remember preferences and other information. | 6 months | |
| _ga | Used to distinguish users. | 2 years | |
| _gid | Used to distinguish users. | 1 day | |
| _gat | Used by Google Analytics to throttle request rate. | 1 minute | |
| d36efabfc1 | Zoho One | Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. | 1 day |
| zc_loc | Zoho One | Collects information on user preferences and/or interaction with web- campaign content – This is used on CRM- campaign- platform used by website owners for promoting events or products. | Session |
| ad2d102645 | Zoho One | Pending | 1 day |
| ZCAMPAIGN_CSRF_TOKEN | Zoho One | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Session |
| JSESSIONID | Zoho One | Preserves users states across page requests. | 1 day |
| zc_cu | Zoho One | The cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts. | 1 year |
| zc_tp | Zoho One | The cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts. | 1 year |
Website cookies (“Ivory Player users”)
Ivory Studio uses a cookie to collect usage statistics. The person who uses our services by embedding the player or providing the link to third parties is responsible for mentioning this and asking permission from the users.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| Loadbalancing cookies Similar to: 401ccc09eb114647259903e24ce09ad6 23d5011c4221309f5b7c2af86fcb8e72 9017a9d1fa7a52630c01a4404592b50e 613b1c436df40a9c6a6bac18bab59537 478f13ffec5c34a0e9cef533a5d5442c | widget.ivorystudio.net content.ivorystudio.net fonts.ivorystudio.net public- player.ivorystudio.net projects.ivorystudio.net | Ivory uses load- balancing cookies. Load- balancing is a technique used to divide the work over multiple servers, ensuring that the site stays available and performs well. | Session |
| ivAnalyticsSessionToken | projects.ivorystudio.net | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | Session |
| ivAnalyticsUserToken | projects.ivorystudio.net | Used to determine if the visitor has visited the player before, or if it is a new visitor. | Local Storage |
| videojs-vhs | projects.ivorystudio.net | Used to store bandwidth and throughput | Local Storage |
Application cookies (“Ivory Studio users)
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| access_token | app.ivorystudio.net | Access to the application | 3 days |
| reseller_token | app.ivorystudio.net | Recognising resellers | 3 days |
| Loadbalancing cookies Similar to: 23d5011c4221309f5b7c2af86fcb8e72 39fdfc469aa30d641e0e57979ce4666e 9b4c682abfea476f5dc54775ae20cb5b 1550757ba983312f5ec3e8b2671ffcc4 edecd97e84e11479a876e23f925ac87a 6062d49ac5df17851ff658b80399f23b | content.ivorystudio.net api.ivorystudio.net editor- player.ivorystudio.net app.ivorystudio.net analytics.ivorystudio.net widget.ivorystudio.net | Ivory uses load- balancing cookies. Load- balancing is a technique used to divide the work over multiple servers, ensuring that the site stays available and performs well. | Session |
Changes to the Privacy and Cookie Policy
Our Privacy and Cookie policy might change in the near future. When we publish a new version the validity of all previous versions expires. We therefore recommend that you regularly check this page to see if any changes have been made. If necessary, for example because of the amount of changes, we will ensure that our new policy will be communicated to you in a clear and conspicuous manner.